We do our best to provide excellent photography and detailed descriptions of our products to minimize the need for returns.
Return Policy: We will gladly accept returns for up to 15 days after your purchase has shipped.
Returns/Exchanges are subject to the following: All of our products are tagged and shipped in heat-sealed clear plastic bags. Before you tear or cut this bag, carefully examine the product and label to ensure that you have received the right item. (Example: color, style, material and desired length.) If the security tag is removed it will not be accepted for any reason.
The following items are not returnable: (1) Worn/Used Items, (2) Special Orders, (3) Gift Certificates, (4) Wholesale Orders, (5) Items purchased at our Show /Events, (6) Sale/Clearance Items, (7) Gifts to third parties are not refundable/exchangeable. (8) Items not purchased directly from Vekasy’s: If you have purchased a Vekasy’s product from one of our resellers, you must return your item(s) to the reseller - your return will be based on their refund/exchange policies. (9) Items returned more than 15 days after the original purchase date.
Preparing Your Return
To return a shipped item to Vekasy's please follow these steps (they're also on your packing slip).
● Returned merchandise must be mailed at the expense of the purchaser.
● Use a prompt, reliable, traceable service and insure your return package - damaged goods will not be accepted.
● A copy of the packing slip must be included in the return package; indicate the reason for your return in the Return Reason column - your return will not be processed without this information.
● The product must be in its original box and the security tag must be attached - or the item will be considered used/not returnable.
● All returns will be inspected by our Quality Assurance team before we can process a refund.
● We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
● Vekasy's is not responsible for merchandise that's not received or not returned in accordance with these terms.
RETURN MAILING ADDRESS:
Vekasy's - Post Office Box 963, Bronx, NY 10469 - (718) 909-4560
Do you have additional questions regarding our policy? Email Us!